Privacy Policy

Bubbles ("we", "our", or "us") operates the Bubbles platform — a marketplace connecting customers with cleaning and laundry vendors in Lagos, Nigeria. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile applications. Please read it carefully.

1. Information We Collect

a. Information you provide directly

• Name, email address, phone number, and password when you register
• Delivery address and location information when placing an order
• Payment and bank account details for wallet funding or vendor withdrawals
• Identity verification documents (BVN, NIN, or Driver's Licence) for vendors
• Profile photos, shop logos, and cover images uploaded to the platform
• Messages and feedback submitted through the platform

b. Information collected automatically

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date of visits)
• Location data when you use location-based features of our app
• Push notification tokens for delivering order updates

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account on the Bubbles platform
• Process orders, payments, and withdrawals
• Connect customers with nearby cleaning and laundry vendors
• Send order status updates, OTP codes, and service notifications
• Verify vendor identity and eligibility to operate on the platform
• Provide customer support and respond to enquiries
• Improve our services through analytics and feedback
• Detect and prevent fraud, abuse, and security incidents
• Comply with applicable Nigerian laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Vendors — your name, phone number, and delivery address are shared with the vendor fulfilling your order so they can complete the service.
• Payment processors — Paystack processes payments and may receive your payment details subject to their own privacy policy.
• Push notification providers — OneSignal delivers push notifications to your device using your device token.
• Cloud storage providers — uploaded images are stored securely with Cloudinary or Microsoft Azure.
• Legal authorities — when required by law, court order, or to protect the rights and safety of our users or the public.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we may retain certain information for up to 7 years to comply with legal, tax, and financial obligations. Order and transaction records are retained in line with Nigerian financial regulations.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Sensitive data such as authentication tokens are stored in encrypted form. Payment processing is handled by PCI-DSS compliant third-party providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Withdraw consent for location access through your device settings

To exercise any of these rights, contact us at williams@bubblesng.com.

7. Children's Privacy

Bubbles is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: